Privacy Policy

Effective Date: January 2025

Introduction

At Liftli, we take your privacy seriously. This Privacy Policy describes how we collect, use, and protect your information when you use our AI-powered social media assistant and its related services.

By using Liftli, you agree to the collection and use of your information in accordance with this policy.

Information We Collect

Account Information

When you create an account, we collect:

• Email address
• Name (optional)
• Profile preferences
• Subscription and billing information

Content Data

To provide our services, we process:

• Social media posts you interact with
• Your generated replies and edits
• Custom instructions and preferences
• Saved templates and reply history

Usage Information

We automatically collect:

• Feature usage patterns
• Performance metrics
• Device and browser information
• Login and access times

Communication Data

We may collect:

• Support requests and correspondence
• Feedback and survey responses
• Newsletter preferences

How We Use Your Information

We use your information to:

• Provide and personalize our AI reply generation services
• Maintain your account and saved preferences
• Process payments and manage subscriptions
• Improve our AI models and service quality
• Send service updates and relevant communications
• Ensure security and prevent abuse
• Comply with legal obligations

Legal Basis for Processing

We process your personal data based on:

• Your consent (e.g. for marketing and AI training participation)
• Contractual necessity (e.g. account and billing management)
• Legal obligations (e.g. tax and regulatory compliance)
• Legitimate interests, such as improving our services and ensuring security

Data Sharing

We share your information only under the following circumstances:

Service Providers

We work with trusted third parties for:

• AI processing and generation
• Payment processing
• Analytics and performance monitoring
• Customer support platforms
• Email and communication services

All service providers are contractually required to process your data in compliance with this Privacy Policy and applicable privacy laws.

Legal Requirements

We may disclose your information when necessary to:

• Comply with a legal obligation
• Protect our legal rights
• Ensure user safety and security
• Prevent fraud or abuse

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the successor entity under the same privacy commitments.

With Your Consent

We will share information for other purposes only with your explicit permission.

Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption in transit and at rest
• Regular security assessments
• Access controls and authentication
• Secure development practices

While we strive to protect your data, no system is 100% secure. We encourage you to use strong passwords and keep your account credentials safe.

Your Privacy Rights

You have the right to:

• Access your personal information
• Update incorrect or incomplete data
• Delete your account and associated data
• Export your data in a portable format
• Opt-out of marketing communications
• Control how we use your data for AI training

We respond to verified requests within 30 days. Some requests may require identity verification.

To exercise these rights, contact us at privacy@liftli.ai or through your account settings.

Data Retention

We retain your information as follows:

• Account data: Until account deletion
• Generated content: As per your account settings
• Analytics data: Up to 2 years
• Legal records: As required by law

If you have consented to AI training, anonymized training data may be retained beyond account deletion to improve model performance. You may revoke this consent at any time.

International Data Transfers

Your information, including personal data, may be transferred to and stored on servers located outside your country where data protection laws may differ.

If you are located outside the United States and provide us information, you agree to the transfer and processing of your data in the United States.

Liftli takes reasonable steps to ensure data transferred internationally is treated securely and in accordance with this Privacy Policy, including implementing appropriate safeguards and contractual protections.

Children's Privacy

Liftli is not intended for users under the age of 16. We do not knowingly collect personal data from children under 16. If we learn we have done so, we will delete the data promptly.

Cookies and Tracking

We use cookies and similar technologies to:

• Maintain your session
• Remember your preferences
• Analyze usage patterns
• Improve service performance

We may also allow third-party analytics providers (e.g. Google Analytics) to place cookies. You can manage cookies via your browser settings or our cookie banner. Some features may not function properly without cookies.

AI and Your Data

Your content may be used to:

• Generate personalized replies
• Improve our AI models (only with your explicit consent)
• Provide better recommendations

You can opt out of AI training in your Account Settings → Privacy → AI Training. If we use third-party models (e.g. OpenAI), we ensure they do not retain your data unless you've consented.

Changes to This Policy

We may update this policy from time to time. If we make significant changes, we will notify you via email or in-app notification. Continued use of our services after changes take effect constitutes acceptance of the revised policy.

Contact Us

For privacy questions or concerns, please contact:

Email: privacy@liftli.ai
Website: liftli.ai/contact